CRM and Communication
Know your customers and support them at every step
In Turasistan App, each customer's ID, passport, contact, tour, document and balance details are gathered on a single card. When a customer calls, you see which tour they are on, which documents are missing and how much they still owe, all on the same screen.
For agencies working with thousands of customers, search, filters and bulk actions speed up daily work.
All customer details on one card
Manage individual and corporate customers separately. Search in seconds by first name, last name, national ID number, passport number or customer number, and view archived and blacklisted customers separately.
Each record also shows where the customer came from: passport reading, online form, registration form or the mobile app. For passport registration, the most reliable method is reading the chip via NFC with Turasistan Reader.
- Individual and corporate customers
- ID, passport and tax details
- Tour and dealer information
- Phone and city
- Real-time customer balance
- Registration source: passport reading, online form, registration form, mobile
- Search by name, national ID, passport and customer number
- Archive and blacklist
Bulk actions and daily tracking
Instead of opening each customer record one by one, edit several customers at once with bulk customer updates. Process document statuses quickly with bulk document updates as well.
Track seminar and guide details, the gifts given to travelers and your notes about each customer from the tabs on the Customers screen. Your quotes and pro forma invoices are kept in the same place.
- Bulk customer updates
- Bulk document updates
- Seminar and guide tracking
- Gift tracking
- Customer notes
- Quotes and pro forma invoices (Full Package)
Reach your customers by SMS
With the SMS integration, send SMS messages to your customers directly from Turasistan App through your own SMS account. Payment links, for example, reach the customer's phone with an automatically prepared message.
Phone and contact details sit on the customer card, so your team never has to hunt for how to reach someone.
- SMS integration (Full Package)
- Sending through your own SMS account
- Automatically prepared message text for payment links
- Contact details on the customer card
Build customer reports the way you need them
Narrow down customer reports with filters such as season, tour, dealer, dealer region, bus, reservation status, transaction date, gender, Hajj or Umrah, Hajj province and Hajj type. Choose the columns you want to see: passport, contact, document, gift and residence details or the customer photo.
Print the result with one of the ready-made templates, from name lists and customer information reports to insurance lists and passenger albums.
- Filtering by season, tour, dealer and region
- Reservation status, gender, Hajj/Umrah, Hajj province and Hajj type filters
- Filtering by photo and passport image
- Column selection: passport, contact, documents, gifts, residence, photo
- Ready-made print templates
How does it work?
- Register the customer: Read the passport with Turasistan Reader or register via a form.
- Complete the card: Add contact, document and tour details.
- Track: Follow balance, documents, seminars and gifts on one screen.
- Get in touch: Reach customers by SMS and send payment links.
- Report: Filter, choose columns and print with a ready-made template.